Why is my order being rejected?

The cart system must be able to detect a valid IP address. If your IP address is being obfuscated or you are using a proxy, the order will likely fail. Please turn off your VPN and attempt your order again. If you are unable to disable your VPN, please contact us for assistance.

Ordering outside of your country
When the cart system detects that the billing country you used does not match the country you are currently in, the order will be rejected. Sometimes a false error can occur with billing addresses near country borders. If you are traveling or suspect there may be an issue with billing country, please contact us so we can assist you with your order.

IP address blacklisted
The cart system checks for high risk IP addresses. If your IP address has been blacklisted with two or more organizations, it will likely be flagged as high risk and rejected. To check if your IP address has been blacklisted, visit: https://whatismyipaddress.com/blacklist-check. If you feel the blacklist is in error, contact us for assistance with your order.

Card issuer restriction
Banks sometimes place restrictions on debit and credit cards. This can happen if the card has been used recently used for several individual transactions or the issuing bank suspects fraud for another reason. Please try a different credit card or choose PayPal as your payment method. If you do not have a different payment method, please call the issuing bank to request that the restriction be lifted.

Error 9010
If you are receiving the error code 9010, you may be attempting to order from a country that we do not accept payment from. You may also see this error if you have selected the wrong country in your billing information. If your country is not listed in our cart system, please contact us to request that it be added. If you are attempting to order from within the US and you are receiving this error, please contact us for assistance.

Too many failed attempts
If your order fails more than twice, please contact us and do not attempt to order again. For security purposes, multiple failed order attempts will automatically disable the account and you will receive the message: "Too Many Failed Payments". Please review the above possible solutions and contact us to reset your account.