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Bugs & Quirks
Letters appear jagged after installing
Applications were open when the font was installed. It is important to ensure that all programs are closed when installing your fonts. Simply restarting the computer should fix the issue. If the problem remains after restarting the computer, uninstall the font, then restart the computer and reinstall the font. This primarily affects Adobe products on the Mac.
Dec. 11th, 2012 Windows update affects fonts
Windows users who installed the latest update on December 11th, 2012 experience Postscript OpenType fonts disappearing from applications. This affects all Windows users. This issue is not unique to LHF fonts, but rather all Postscript OpenType fonts.
Typical applications that experience this problem are: CorelDraw, Flexisign, Signlab, Inkscape, Powerpoint, PaintShop Pro, and Quark.
Microsoft fixed the issue on December 20th, 2012, so the remedy is to simply get the latest Windows update from Microsoft.
More about the original issue here.
Fonts not showing up in CorelDraw
There are two causes for this:
1. CorelDraw allows you to turn off certain types of fonts. Assuming you have installed the fonts correctly into the system, it is likely that you have turned off the option to display Type 1 fonts. To remedy this, create a new file in CorelDraw. Then go to:
Tools > Options > Text > Fonts and make sure you have Show Type 1 Fonts checked.
2. CorelDraw X3 contained a bug which prevented Postscript OpenType fonts from working. The solution is to download and install the latest patches from Corel's website. When properly patched, the new version should read: 18.104.22.1689
LHF Packard Script Swashes issue in CorelDraw
When we first released LHF Packard Script, we found an issue with the Packard Script Swashes which was causing some issues in newer versions of CorelDraw (the problem was discovered in X5 but X3 and X4 may have it as well. 12 had no issue). Installing the updated font files from your account manager will resolve this issue.
CorelDraw couldn't handle the widths of the swashes, causing the swashes to display incorrectly in wireframe view and when converting to curves. All three fonts were updated in order to fix the issue, so be sure to uninstall and replace LHF Packard Script Regular and LHF Packard Script Fancy along with LHF Packard Script Swashes.
This is a free download for customers who purchased LHF Packard Script (version 1.0) before 4/11/2011. To download the updated versions, simply login to your account and download it again.
Preview of updated font is same as old (Windows)
When you double-click on an updated font that has the same name as a font you already have installed, Windows shows you a preview of the installed version. All versions of Windows behave this way.
For example, let's say we issued an update to "LHF Unlovable", revising it from 1.0 to 2.0. You then download this new version from your account and save it to your Desktop. Double-clicking on the font to see a preview, shows you a preview of the installed version (which reads 1.0), rather than the font you have actually downloaded (version 2.0). This is because the new version has the same name as the installed version. Windows is actually showing you a preview of the installed version. If you uninstall the old version from the Windows Fonts folder first, and again double-click on the new version, you will see the correct preview.
Unable to install font: File is either invalid or damaged
There are two potential causes for this error.
Attempting to drag the .zip package to the Font folder
You will receive this error on a PC when you attempt to drag the compressed .zip package you downloaded to the Font folder. Rest assured, there is nothing wrong with the fonts. Windows is expecting font files, not a .zip package, so it returns this error message. Never try to place a .zip file in the Fonts folder. You must first extract the fonts from the package you downloaded. After you have properly opened the package, you may drag the fonts to the Font folder to install. Please follow the instructions above for installing your fonts.
Graphics card memory bug
There is a known bug with certain graphics card drivers that prevent XP from using or installing OpenType fonts. The recommended fix is to update the graphics card driver.
If you cannot do this or do not want to do this, the following fix also works. IMPORTANT! Do not attempt to apply this fix unless you are familiar with tweaking the Windows Registry, otherwise a mistake can cause serious problems with the system.
• Click Start button, then choose Run
• Type: regedit
• Click OK button
• Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management
• Click on the Memory Management folder
• Go to Edit > New > DWORD Value
• Name the value: SessionImageSize
• Right click on SessionImageSize and choose Modify
• For Base, choose Decimal and type 20 for the Value Data. Then click the OK button
• Close the Registry Editor and restart the computer
See this News post for more information.
Multi-Part fonts not aligning properly in FlexiSign
By default FlexiSign changes the height of all fonts, using the uppercase X as it's guide. Since the multi-part fonts such as LHF Quadrex fonts do not contain a full uppercase X within the prismatic pieces, the individual fonts will not align properly.
To alleviate this problem, go to Edit > Preferences and click the Tools tab. Scroll down on the left side and click on Text Tool. On the right side check "Use Font Height". The multi-part fonts will align properly now. This also applies to all multi-part fonts such as: Convecta, Quadrex, Antique Shop, etc.
Multi-Part fonts not aligning properly in Photoshop
Multi-Part fonts such as LHF Quadrex do not align when the Photoshop kerning settings are set to Optical .
To alleviate this problem, make sure your kerning setting is set to either 0 (zero) or Metrics. Open your character pallette. Go to Window > Character and set the kerning drop down menu to either 0 (zero) or Metric.
Multi-Part fonts not aligning properly when Warping text
If you've added a Warp (Arch, Rise, etc.) to Multi-Part fonts and they are not lining up properly, it's because the fonts were not grouped prior to Warping.
Unable to scroll through font list in Illustrator CS4
When using the arrow keys on the keyboard to scroll through the fonts list, Illustrator CS4 will freeze on inferior fonts. While this does not apply to fonts you download from Letterhead Fonts, you may alleviate this problem when using other fonts by choosing: Edit > Preferences > Type. Then uncheck Enable Missing Glyph Protection.
Applying Bevel to text crashes CorelDraw X4
CorelDraw's new Bevel feature is quite buggy. It seems it does not like Postscript fonts. As a result, attempting to apply a bevel effect to Postscript fonts causes the program to crash. Since the path direction is different for Postscript fonts than for TrueType fonts (and TrueType fonts don't cause the problem) we suspect the cause is the path direction.
As a work-around try reversing the path direction using the "Shape Tool". Right click on the desired path and choose "Reverse Curve". If you are working with letters that contain an outside and inside path (such as an "O"), you do this for the inside path as well. Other work-arounds might include converting the font to vector curves before applying the effect and reducing the number of nodes (points).
Shopping cart problems after updating credit card
There is a shopping cart bug with older accounts numbered 4520 and lower. These older accounts will experience problems using the shopping cart after updating credit card information. To remedy this problem, please contact us so we can assist you.
Font Book error message: "Font May Be Damaged"
Sometimes the Font Cache may become corrupt and cause various problems.
Below are instructions for manually clearing the Font Cache if you are using a Mac.
Mac OS X 10.3 (Panther)
Close all applications.
Drag the following files and folders to the Trash.
Restart the computer. You can't empty the Trash until you restart.
Mac OS X 10.4 (Tiger)
Close all applications.
Go to /Library/Caches/ and drag the "com.apple.ATS" folder to the Trash.
Restart the computer.
Mac OS X 10.5 (Leopard) and later
Close all applications.
Enter the following command at the prompt and press Return: atsutil databases -removeUser
Enter the following command at the prompt and press Return: atsutil databases -shutdown
Enter the following command at the prompt and press Return: atsutil databases -ping
Suitcase Fusion: Problem font cannot be rendered
The fonts really are not the "problem" as Suitcase Fusion is reporting. You may receive this error when attempting to preview one of our panel or ornament fonts. These fonts are particularly large (both in scale and file size) and it seems Suitcase Fusion 6 has difficulty in rendering them in it's preview window on heavily taxed systems or those with low RAM resources.
One work around is to go to Edit > Render Problem Font.
It might also help to lower the rendering size. There actually is nothing wrong with the fonts themselves. Even if Suitcase Fusion refuses to render the preview, they will work properly in the applications.
OpenType alternates not working in Illustrator CS5
There is a known issue with Adobe Illustrator CS5 that prevents OpenType alternates from functioning properly. The "Glyphs" window will not display the correct alternates available for each glyph. The solution is to update Adobe Illustrator to version CS5.1. This is a free update from Adobe:
Illustrator error message: "Can't Print Illustration"
If you have recently installed new fonts and receive the error message, "Can't Print Illustration" when trying to print from Adobe Illustrator, there are some steps you'll need to take to alleviate this problem: