Letterhead Fonts gladly accepts American Express credit cards. The most frequent cause for American Express cards being rejected is the wrong security code. Please remember that the security code for American Express cards is always 4 digits, not 3.

Address Information not matching
The most common cause of failed payment attempts is credit card information not matching what your card issuer has on file. It may be that you are indeed using the correct address, but perhaps because of a recent move or other change, the information no longer matches correctly. Letterhead Fonts uses a strict Address Verification System and all information must match.

AVS Not Supported
Some credit card issuers outside of the United States do not participate in the AVS (Address Verification System) and therefore cannot be verified in that manner. If this is the case, it will be necessary for us to verify you manually. Please contact us if you suspect this is the case.

Incorrect Security Code
Please ensure that you are typing the correct security code for the card being used. This code is 3 digits for Master Card and Visa and located on the reverse. American Express security codes are located on the front and consist of 4 digits.

Card Issuer Restricting Internet Purchases
Some credit card issuers place restrictions on internet purchases. Therefore, these cards may not be used to order fonts until you call them and request that the restriction be lifted.

Error 9010
If you are receiving the error code 9010, you may be attempting to order from a country that we do not accept payment from. You may also see this error if you have selected the wrong country in your billing information. If you are attempting to order from the US and you are receiving this error, please contact us right away.

Anonymous Proxy
For security purposes, any orders attempted using an anonymous proxy will fail.

Too Many Attempts
If your order fails repeatedly, your account will be blocked, in which case you will receive the message "Too Many Failed Payments". Please contact us for assistance with your order.

At this time, we are accepting payments from the following countries (subject to change):

United States	Germany
Australia	Ireland
Austria	Japan
Belgium	Netherlands
Canada	New Zealand
Denmark	Norway
Finland	Spain
France	United Kingdom

American Express, Visa, Master Card and PayPal.

We do not accept orders by phone. All order must be placed through the Letterhead Fonts secure website. If you are having difficulties ordering, please contact us.

Sorry, we do not accept checks, money orders or purchase orders. However, we do accept American Express, Visa, Master Card and PayPal.

After you order, a receipt is immediately sent to the email address you provided when you created your account. Please ensure that your email account is set to accept email from: sales15@letterheadfonts.com. You may request a duplicate copy of your receipt by contacting us.

Fonts are only available as downloads from the website. We trust you understand that creating CD's is far too time consuming since each one must be made custom. Besides, the file sizes of the fonts are very small, so it is much more practical and faster to simply download them.